Frequently Asked Questions


☎ 01353 440911


Do I need to be at home?

No, we send a notification/reminder by email and/or sms at least one day before we are due to carry out your exterior cleaning. 

How Often do you visit?

Our regular domestic customers have their windows cleaned every 6 weeks. This could be more frequent if you required. 

Do you visit the same weekday each time?

We will aim to clean your windows on the same day every 6 weeks. If we are unable to (due to unforeseen circumstance) we will text, email or telephone to rearrange.

Can I have a one off window clean?

Yes, we offer a one off window cleaning service. 

Why do you use a water fed pole?

We believe there are several advantages cleaning windows with pure water using a water fed pole.

  • No detergent required, which is better for the environment
  • No ladder holes in your lawn
  • Privacy, no ladders at bedroom windows
  • Safer, several ladder users are seriously injured or worse every year
  • We can clean windows which traditional window cleaners struggle to clean (eg. above conservatories)
  • Frames & sills cleaned at the same time as the glass

Do you clean my windows if it is raining?

Yes, we can still clean your windows when it is raining. Unlike traditional window cleaning, there is no soapy residue left of the windows which the rain would dissolve and create dirty water marks. Rain water is nearly as pure are our filtered water.

Can the pure water you use damage my property?

No, our filtered pure water is actually less harmful than rainwater.

Can I trust you?

Yes, we are insured and we have 5 star review across various platforms. We carried out exterior cleaning for 1000's of customers in East Cambridgeshire and West Suffolk.

How do I pay?

We prefer bank transfer (BACS), however we also accept cash and cheque payments.

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